Refund policy
30-Day Happiness Guarantee
At Aria Brow we want you to love your brows. If something isn't right with your order, contact us within 30 days of delivery and we'll help.
Right of Withdrawal (EU/EEA)
Customers in the EU/EEA may withdraw from the purchase of an unused physical product within 14 days of delivery, without giving a reason.
Eligibility
- Items must be unused, in their original condition and with sealed packaging.
- For hygiene reasons, opened or used cosmetic products cannot be returned unless they are faulty, damaged or incorrect.
- Digital products (guides, ebooks, downloads) are non-refundable once access has been provided.
How to Start a Return
Email us at infoariabrow@gmail.com with your order number and a short description of the issue. We will reply with return instructions. Items sent back without first contacting us will not be accepted.
Unless the item is faulty, damaged or incorrect, return shipping costs are paid by the customer.
Damaged, Defective or Incorrect Items
Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, email us with your order number and a clear photo or short video. We will send a replacement or issue a refund at no extra cost.
Cancellations
Orders can be cancelled before they are dispatched. A 10% administrative and payment processing fee applies to cancelled orders. Orders that have already shipped cannot be cancelled and must follow the return process.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.
Lost or Late Orders
If your tracking shows no movement or your order is later than expected, contact us and we will open an investigation with the carrier.
Contact
Email: infoariabrow@gmail.com
Customer service: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–3:00 PM.